Deposits
This section governs the funding of User accounts on Yy123 and forms part of the terms of service. The Company may update deposit terms at any time in accordance with applicable laws and payment-partner agreements. By continuing to use the Service, the User agrees to the then-current deposit rules.
- Minimum deposit: 20 EUR or the equivalent in the User’s selected currency.
- Accepted payment methods: The User may fund the account using payment instruments provided by the Company’s payment partners. The available methods may vary by jurisdiction and currency and are subject to verification and eligibility checks.
- Use of funds and wagering: The User may participate in wagering only with cleared funds held in the User’s account. Deposited funds are deemed cleared once processing and any required verification are completed.
- Virtual currencies and fiat deposits: Deposits may be made in the listed virtual currencies or in fiat currency as offered. Deposits in fiat are intended to enable acquisition of virtual currency on the platform; withdrawals may be conducted in fiat or virtual currency consistent with the applicable rules below. The Company reserves the right to restrict or suspend use of certain currencies or payment methods in its sole discretion and to require additional verification.
- Deposit limits and timing: The maximum deposit per transaction is method-dependent (examples: Visa/MasterCard up to 5,000 EUR or equivalent). The maximum number of deposits per day and per month, as well as per-card caps, may apply and are disclosed on the deposit page. Deposits awarded in excess of the stated minimum that are not acknowledged or confirmed may be returned or reversed in accordance with this policy.
- Identity and anti‑fraud checks: The Company may perform additional identification procedures (KYC) in connection with deposits, including requests for documentation and/or source-of-funds information as permitted by applicable law. The Company may suspend or refuse deposits pending completion of verification.
- Account name and ownership: The name on the payment instrument used for a deposit must correspond to the name registered on the User’s account. The User shall not deposit funds from illicit sources. The Company may suspend or reverse deposits if suspicious activity is detected.
- Territorial and technical constraints: Availability of deposit methods and processing times depend on the User’s jurisdiction, currency, and the payment provider’s terms. The Company is not liable for delays or failures attributable to third‑party payment processors or network issues.
- Deposit failures and wallet details: The Company shall not be responsible for incorrect wallet details or misdirected transfers provided by the User, including XRP tag or network information, where applicable.
Withdrawals
This section governs the withdrawal of funds from the User’s Yy123 account and forms part of the Terms of Service. Withdrawals are subject to verification and compliance checks, and the Company may impose additional restrictions in accordance with applicable law and internal risk controls.
- Identity verification: All withdrawal requests require successful identity verification (KYC) and verification of the source of funds prior to processing. The Company may suspend withdrawals pending completion of such checks.
- Minimum and maximum withdrawal limits: The minimum withdrawal amount is 40 EUR or the equivalent. Maximum withdrawal limits depend on the chosen payment method and jurisdiction. If a requested withdrawal exceeds the applicable limit, the payout will be issued in installments as determined by the Company.
- Withdrawal amounts by method: Examples include per‑method limits such as 1,000 EUR per transaction for certain card‑based methods, with higher caps per day/week/month as established by the Company and the payment provider. The Company may adjust these limits at any time without prior notice.
- Processing time: A withdrawal request will be reviewed and either approved or rejected within two (2) business days, subject to the complexity of verification and any additional checks. The time to completion may extend due to AML/KYC procedures or other regulatory requirements.
- Method of withdrawal: Withdrawals shall be made via the payment method corresponding to the account or the last deposit method where compatible with policy. In some cases, withdrawals may be paid using the same method that funded the account or by alternative means as permitted by the Company and applicable law. Virtual currency withdrawals will be sent to the User’s linked crypto wallet; fiat withdrawals will be routed to the User’s designated fiat withdrawal method where permitted.
- Play‑through requirement: To approve a withdrawal, the User must have wagered the active deposited amount at least three times, in accordance with AML practices. This requirement may be suspended or waived at the Company’s sole discretion for certain promotions or as required by law.
- Documentation and matching details: The name on the withdrawal instrument must match the User’s account name. The Company may require additional documents to verify ownership of the withdrawal method and to confirm the legitimacy of the withdrawal request.
- Fees: Fees may apply to certain withdrawal methods or jurisdictions and will be disclosed prior to confirmation of the withdrawal.
- Currency and transfer type: Withdrawals shall be conducted in the currency of the withdrawal method or the currency of the deposit as applicable. The Company reserves the right to convert currencies at its prevailing exchange rate if required to complete a withdrawal.
- Restrictions on fiat/crypto withdrawals: If funds were deposited in fiat, fiat withdrawals are permissible; if funds were deposited in virtual currency, withdrawals in fiat may be restricted or unavailable and vice versa in accordance with the platform’s rules and compliance requirements.
Refunds and Chargebacks
This section sets out the rules for refunds and chargebacks related to deposits, wagers, and withdrawals. The Company may initiate, deny, or adjust refunds and chargebacks in accordance with applicable law and internal policies. The User acknowledges that chargebacks and refunds are subject to fraud‑prevention controls and payment‑service provider terms.
- Chargebacks: A chargeback is a reversal of funds by a card issuer or other payment method provider. The Company may block or suspend the User’s account in response to a chargeback and may seek to recover funds, including any associated processing or currency‑conversion fees and penalties charged by the bank. The User may be contacted to verify identity and selected payment method after a chargeback is notified.
- Grounds for chargebacks: Common grounds include lack of authorization, incorrect transaction details, non‑delivery of promised goods or services, or mistaken transactions. The Company reserves the right to contest, dispute, or reverse such chargebacks in its sole discretion.
- Refunds: Refunds are the return of funds initiated by the Company or at the User’s request where warranted by the circumstances. Reasons for refunds may include accidental deposits, unauthorized transactions, or failure to provide goods or services. Refunds shall be issued to the original funding source when feasible and in accordance with the payment provider’s rules. The Company shall respond to a refund request within a reasonable timeframe (not to exceed two (2) business days) and shall notify the User of the decision by email.
- Limitations and effects of refunds: The Company may decline a refund if the product or service was consumed or delivered, or if the User’s wagering activity indicates improper conduct. If approved, refunds may incur transfer or currency‑conversion fees and may be subject to processing delays as imposed by the payment provider.
- Operational notes: If a dispute or chargeback is resolved in the User’s favor, funds shall be credited back to the User’s account in accordance with the payment provider’s rules, subject to the Company’s accounting and AML requirements. The existence of a dispute does not permit avoidance of applicable wagering requirements unless lawfully resolved in the User’s favor.
- Notification and cooperation: The User agrees to cooperate with the Company in processing refunds or chargebacks and to provide requested documentation promptly. Administrative fees may apply, and uncollected funds may be treated as inactive in accordance with applicable policies.
Additional Provisions
- Corrections and set‑offs: If the Company credits funds or winnings in error, those funds remain the Company’s property and may be withdrawn, debited, or offset against future winnings or charges. The Company may freeze such funds until the matter is resolved.
- Notification of errors: If the User becomes aware of an incorrect credit to the Account, the User must immediately notify Customer Support. The Company may require documentation and shall investigate and correct the error in a timely manner.
- Proportionality to gameplay: Deposits must be commensurate with gameplay activity. In cases of suspected abuse or irregular flow of deposits and withdrawals, the Company may suspend or restrict account activity, request further information, or terminate access pursuant to governing law and policy.
- Abuse prevention and conduct: The Company reserves the right to take appropriate action if it detects or suspects abuse, including but not limited to depositing funds without wagering at appropriate levels, or attempting to withdraw funds in a manner that circumvents the platform’s controls. Such actions may include account restriction, withholding funds, or termination of the account and related services.
- Policy changes: The Company may modify this Payment Policy at any time without prior notice. The updated policy will be effective upon posting and will apply to all transactions thereafter unless stated otherwise.
